House Clearance Brentford Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Brentford provides house clearance and waste collection services to domestic and commercial customers. By placing a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

If you do not understand any part of these terms, you should seek clarification before confirming your booking. These terms do not affect any statutory rights you may have under UK consumer law.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means House Clearance Brentford, the service provider.

1.2 "Customer" means the person, firm, or organisation requesting the services of the Company.

1.3 "Services" means any house clearance, rubbish removal, waste collection, loading, removal, transport, or related services provided by the Company.

1.4 "Waste" means items, goods, materials, furnishings, and other possessions to be removed or disposed of as part of the Services.

1.5 "Site" means the property, premises, or location where the Services are to be carried out.

2. Scope of Services

2.1 The Company provides house clearance, rubbish removal, and waste collection services, including loading, transport, and disposal of non-hazardous waste from domestic and commercial premises.

2.2 The exact scope of the Services will be set out in the quotation or booking confirmation, including any specific areas to be cleared, any items to be excluded, and any special arrangements agreed in advance.

2.3 The Company reserves the right to decline to provide Services in circumstances where access is unsafe, where items are prohibited under waste regulations, or where the scale of work materially exceeds that described at the time of booking.

3. Booking Process

3.1 Bookings may be made by telephone, email, or other communication methods accepted by the Company.

3.2 When making a booking, the Customer must provide accurate information about the Site, the type and approximate volume of Waste, any access restrictions, parking arrangements, and any other relevant details that may affect the Services.

3.3 Any quotation provided prior to attending the Site is based on the information given by the Customer and is therefore an estimate only. The final price may change if the Waste volume, type, or access conditions differ from those described during the booking.

3.4 Bookings are provisional until confirmed by the Company. Confirmation may be provided verbally or in writing. The Company reserves the right to refuse any booking at its discretion.

3.5 The Customer must ensure that a responsible adult is present at the Site at the agreed time to grant access and confirm which items are to be removed or retained.

4. Pricing and Quotations

4.1 Prices are generally based on the volume and nature of Waste collected, the labour required, and any specific disposal costs for particular materials.

4.2 All quotations are given in good faith based on the information supplied to the Company. If, on arrival at the Site, the Company finds that the information provided was inaccurate or incomplete, it may revise the quotation or decline to provide the Services. In such cases, any call-out or minimum charge previously notified may still apply.

4.3 Where a fixed price has been agreed following a Site visit or detailed assessment, that price will apply unless there is a significant change to the brief or new information is discovered that could not reasonably have been known at the time of quotation, such as hidden areas of Waste, hazardous materials, or access restrictions.

4.4 All prices are stated exclusive of any applicable taxes unless otherwise specified. Any taxes or statutory charges applicable at the date of the invoice will be added to the total amount payable.

5. Payments

5.1 Payment is due on completion of the Services unless otherwise agreed in writing in advance. For larger projects or commercial clients, the Company may agree alternative payment terms at its discretion.

5.2 The Company accepts payment by cash, bank transfer, or other methods confirmed by the Company. Card payments may be subject to processing availability.

5.3 The Customer must ensure that sufficient funds are available and that all payment details provided are correct. If payment is not received when due, the Company may charge interest on the overdue amount at the statutory rate and may suspend or refuse further Services until all outstanding sums are settled.

5.4 The Customer is liable for all reasonable costs incurred by the Company in recovering overdue amounts, including legal and debt collection expenses.

6. Cancellations and Changes

6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. Wherever possible, cancellations or changes should be made at least 24 hours before the agreed start time.

6.2 If the Customer cancels on the day of the booking or fails to provide access to the Site at the agreed time, the Company reserves the right to charge a cancellation fee or a minimum call-out charge to cover administrative and scheduling costs.

6.3 If the Company needs to cancel or reschedule a booking due to circumstances beyond its control, such as severe weather, vehicle breakdown, staff illness, or other operational issues, it will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss resulting from such cancellation or delay, other than refunding any prepayments for Services not delivered.

6.4 Any requested changes to the scope of Services, timing, or Site details should be agreed with the Company in advance. The Company may adjust the price accordingly where changes result in additional labour, transport, or disposal costs.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring safe and reasonable access to the Site, including the provision of any keys, codes, or instructions needed for entry, and for confirming which items are to be removed or retained.

7.2 The Customer must remove or clearly identify any items of value or sentimental importance that are not to be taken as Waste. The Company cannot be held liable for items removed in error where they were not clearly separated or identified.

7.3 The Customer must inform the Company in advance if any Waste includes heavy items, awkward loads, or materials that may require special handling, such as fridges, freezers, electrical equipment, or materials that could be hazardous.

7.4 The Customer is responsible for providing suitable parking or permits where required. Any parking charges, fines, or penalties incurred due to insufficient arrangements at the Site may be added to the Customer's invoice.

8. Waste Regulations and Prohibited Items

8.1 The Company operates in accordance with applicable UK waste management legislation and regulations. Waste is transported only to authorised facilities or licenced disposal sites.

8.2 The Company will not knowingly collect or transport hazardous or prohibited materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, pressurised containers, explosive or highly flammable substances, and certain types of electrical or electronic waste that cannot be lawfully disposed of through normal channels.

8.3 If prohibited or hazardous materials are found among the Waste, the Company may refuse to remove them, may adjust the price to reflect specialised handling or disposal, or may terminate the Services where necessary for safety and compliance.

8.4 The Customer warrants that all Waste presented for collection is lawful for disposal and does not include prohibited items. The Customer agrees to indemnify the Company against any claims, penalties, or costs arising from a breach of waste regulations due to false or incomplete information provided by the Customer.

9. Performance of Services

9.1 The Company will exercise reasonable care and skill in providing the Services and will make reasonable efforts to complete the work within the agreed timeframe. Any times quoted for arrival or completion are estimates and are not guaranteed.

9.2 The Company will take reasonable care to avoid damage when removing items. However, the Customer acknowledges that minor scuffs or marks may occur during the normal process of clearance, especially in tight or restricted spaces.

9.3 The Company is not responsible for cleaning, decorating, or making good any areas of the Site after removal of Waste, unless specifically agreed as part of the Services.

9.4 The Customer should inspect the Site once the Services are complete. Any concerns about the work carried out should be raised with the Company promptly, ideally before leaving the Site.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.

10.2 Subject to clause 10.1, the Company's total liability to the Customer for any loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

10.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.4 The Company is not responsible for any item that the Customer intended to retain but which was not clearly identified or separated from the Waste at the time of collection. The Customer must ensure that such items are safeguarded before the Services commence.

10.5 The Customer is responsible for ensuring that the person authorising the work at the Site has the necessary authority. The Company accepts no liability for disputes between the Customer and third parties regarding ownership of Waste or items removed.

11. Insurance

11.1 The Company maintains appropriate public liability insurance in connection with the provision of its Services.

11.2 Details of insurance cover can be made available to the Customer upon reasonable request.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing full details of the issue.

12.2 The Company will investigate complaints promptly and will seek to resolve them in a fair and reasonable manner, which may include rectifying any shortcomings where practicable.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer in order to manage bookings, deliver Services, issue invoices, and handle enquiries.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required to do so by law or where necessary for the performance of the Services.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, acts of God, industrial disputes, accidents, road closures, or interruption of utilities.

14.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the booking and refund any prepayments for work not carried out.

15. Variation of Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the date on which the revised terms are issued.

15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless a variation is specifically agreed in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking or allowing the Services to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.